FAQs

Where is Mommachi from? and can I get your products in my country?

Mommachi is based in Sydney, Australia. However we ship everywhere in the World. Free shipping in Mainland U.S. & Australia. See shipping page for other destinations and shipping costs.

Is Mommachi sold in stores?

Our products are available online here, or over at Amazon.com & Amazon.com.au

 Are my details and buying from Mommachi safe online?

Your security means everything to us. Authenticate, validate and protect, that’s our approach. We use Shopify's payment system with banking level encryption and VPNs in our secure SMS gateway, keeping your information safe. With multiple layers of security and best practice processes for business continuity and risk management, your privacy, security and sovereignty of data is safe. We have also provided additional payment options for your added piece of mind such as PayPal, ApplePay, and our products are also available online at Amazon.com and Amazon.com.au

 Are Mommachi products safe for my baby ?

Yes. Our carriers have been rigorously tested, exceeded and compliant to European Safety Standard EN 13209-2 : 2005. This covers not only the safety of construction of the carrier but also its resistance to fire, and its compound makeup in regards to hazardous substances and allergens. Meaning your Mommachi carrier is safe to suck and chew on. The carrier is constructed of 100% polyester. The fabric construction allows breathability which is important for carrying heat and moisture away from both you and your baby. We use 100% organic cotton where cotton is used and we limit disposable plastics as much as we possibly can in regards to packaging.

 How long does delivery of my order take ?

Go over to our page on Shipping to see all things related, times & costs.