Shipping

HOW MUCH IS SHIPPING?

We offer Free Shipping within Australia. All other countries Worldwide incur a flat-rate shipping charge of AUD30 per carrier order and AUD10 per item for other products.

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

Your order will be shipped within 48 working hours from the time of purchase. All orders are sent via tracked shipping and you will receive email notification of dispatchment and your tracking ID. 

AUSTRALIA

eParcel Express: 1-3 working days.

 

INTERNATIONAL

eParcel Express International: 2-12 working days.

Please note the timeframe of 2-12 business days for international orders is given as a guide only and may be subject to change due to customs delays and unexpected events. Please note that an additional 5 working days needs to be allowed for any customs/delivery delays by your customs local services.

 

DOES MOMMACHI SHIP INTERNATIONALLY?

Yes, you can order and receive your favourite mommachi gear from any country in the World.

WHAT DO I DO IF THERE WAS A MISTAKE IN MY SHIPPING ADDRESS?

Please send an email immediately to service@mommachistore.com. If the purchased order has already been shipped, you will not be eligible for a refund per our terms of service.

IN WHAT CURRENCY ARE THE PRICES LISTED?

All mommachi items are listed in Australian Dollars (AUD), however you may be automatically converted to your local currency for your reference and ease of shopping experience. You can change to your local currency using the currency converter. Checkout will revert to AUD for the purpose of order processing.

WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that mommachi does not have any control for any duties, customs and taxes levied by the country your order is being shipped to.   We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by mommachi, please contact your local customs office to find out more information if you are unsure of the charges.